Virtual Visual Tech Support for lab gas generators has big benefits.

When it comes laboratory gas generator repair, time is of the essence. Every minute that a generator is down means lost productivity and revenue. And your time is money, so GGS Remote Visual Tech Support is more efficient for you, too, since it’s fast, easy, and may eliminate the need for an on-site visit.

How GGS Remote Visual Tech Support works:

Using your mobile’s camera (you don’t have to download an app) a GGS service pro will inspect and perform diagnostics on what's going on inside your N2 or other gas generator in real time. 

Your lab tech and the GGS service expert communicate easily and effectively, since the GGS pro is visually guiding the diagnostic inspection process. With the lab tech on site and the GGS service pro at a computer running our proprietary platform, it’s possible to quickly diagnose - and sometimes even repair - any issues.

With Remote Visual Tech Support, our expert technician uses your mobile phone’s camera to diagnose and even repair issues with your lab gas generator.

Here’s an example:
If a lab tech is trying to determine why a generator is overheating, they simply call GGS, request Remote Visual Tech Support, and use their smartphone to give our on-call support pro a real time view of the cooling system. GGS can then identify an obstruction or other issue that might be causing the problem. And since we also provide rapid response on-site repairs, if an issue is uncovered that requires us to schedule a visit, we’ll have diagnostic information beforehand and be prepared with the right parts.

Ready to try GGS’ Remote Visual Tech Support for your lab gas generator? Give us a call at 800-738-1698.