Myth vs Fact: Dispelling misinformation about Lab Gas Generator service
We think it’s time to address some misconceptions so you can make clear choices about keeping your lab running strong.
It’s hard to tease out the facts these days, and we want to make it easy for you to make the right choice when it comes to maintaining and repairing your lab gas generator.
Myth #1: Only the manufacturer can properly repair their own Lab Gas Generator
Many manufacturers claim that their in-house technicians are the only ones qualified to service their equipment.
But lab gas generators don’t have the complexity of a nuclear reactor or are so proprietary to the point that independent specialists, like GGS, can’t diagnose and repair them effectively.
The Reality:
GGS technicians are highly trained and experienced in working across multiple brands and models and have likely triaged and diagnosed a multitude of challenging situations, giving them the unique ability to a) advise on different installation and servicing options, b) immediately provide technical support, and c) complete repairs and equipment maintenance “done right the first time” on the same visit.
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Dominick Hunter
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Apex
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FDGSi
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LNI Swiss Gas
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Parker Hannifin
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Parker Balston
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Powerex
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Proton Onsite
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South-Tek Systems
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Texol
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VICI DBS
• Dominick Hunter • Apex • FDGSi • LNI Swiss Gas • Parker Hannifin • Parker Balston • Powerex • Proton Onsite • South-Tek Systems • Texol • VICI DBS
Our on-site and virtual triage expertise allows us to quickly diagnose issues and provide solutions that match or exceed manufacturer’s standards.
Myth #2: Third-party service will void your warrantyWhile it’s true that certain warranty terms may require manufacturer-approved service, this does not mean you have no choice in who services your equipment.
The Reality:
After your warranty period ends, you are free to choose any qualified service provider without restrictions. But many labs find that GGS is far more responsive and cost-effective, even during the warranty period.
We offer tailored maintenance contracts that provide better value than many manufacturer service plans.
Myth #3: Independent Service Providers Lack Proper Equipment or Knowledge
Another misleading claim is that only the original manufacturer has the tools, software experience, and expertise needed for proper maintenance.
The Reality:
GGS technicians undergo continuous training to stay up to date with the latest gas generator hardware and software technologies.
We use industry-leading diagnostic tools and genuine replacement parts to ensure the highest quality service.
Our team has hands-on experience with a wide range of brands, giving us a broader knowledge base than a manufacturer that only services its own equipment.
Myth #4: Manufacturer Repairs Are Always More Reliable
It’s easy to assume that the original manufacturer will provide the best repairs because they built the equipment. That’s not always the case.
The Reality:
Manufacturer service teams often follow a one-size-fits-all approach, while GGS tailors solutions to each customer’s needs.
While GGS takes a diagnostic-first approach, ensuring you only pay for what’s truly needed, some manufacturers push unnecessary replacements rather than cost-effective repairs.
Myth #5: Manufacturer Service is the Only Way to Get Genuine Parts
Some manufacturers claim that they alone can provide genuine parts for repairs, making independent service providers seem less reliable. At times, some manufacturers will overcharge for a generic part and justifying their cost by just having their logo on the box.
The Reality:
GGS sources high-quality, manufacturer/OEM-compliant parts, ensuring the same level of performance as manufacturer-supplied components.
Many manufacturers do not actually make every component themselves — they source parts from the same third-party suppliers we do.
We have seen instances where an easily obtainable part being sold by a manufacturer had over a 1000% mark-up, just because it was branded with their logo.
We guarantee that all replacements meet or exceed original manufacturer specifications.
Myth #6: A single-source solution to maintain different gas generator brands effectively and efficiently will increase a lab’s risk for service disruption and downtime.
There are many labs that use multiple gas generators from different brands in one facility. If this myth were true, it would require a lab to budget for multiple costly manufacturer visits and multiple post-warranty maintenance contracts.
The Truth
One of the biggest benefits of partnering with GGS is that we can provide you with a single-source solution, allowing you to use just one repair and preventive maintenance resource to service multiple brands within your lab facility (often on a single visit) at a fraction of the cost.
Don’t fall for the myths. Reach out to GGS today and experience our exceptional standards and service.
Contact us now to learn how we can keep your lab gas generator running at peak performance!